Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to Support@Chrodoro.com.
- All
- Pre-sales questions
- After-sales questions
- General
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 24 hours!
Pre-sales questions
You can reach us anytime—we’re here to help!
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Email: Support@Chrodoro.com
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WhatsApp: +1 786 935 4710
We respond within 24 hours on business days (Monday–Friday).
Absolutely. Your security is our priority.
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We use SSL encryption to protect all data transmissions.
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Payments are processed through trusted providers like PayPal and major credit cards (Visa, MasterCard, Amex).
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We do not store your payment details.
Shipping is 100% free worldwide—no minimums, no hidden fees.
Orders are typically processed within 1–2 business days.
Orders placed on weekends or holidays will be processed the next working day.
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Standard delivery takes 8–12 business days to most countries.
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In rare cases (e.g., customs delays), delivery may take up to 15 business days.
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You'll receive a tracking number and email updates as soon as your order ships.
Most orders are shipped directly from our international warehouse to ensure timely and efficient delivery to customers worldwide. Certain limited stock may ship from our U.S. partner facility depending on availability.
Once your order ships, we’ll email you a tracking number with a direct tracking link.
You can also check your order status anytime on our Track Your Order page.
After-sales questions
We’re truly sorry if that happens! Please contact us within 24 hours of receiving the item.
Send a photo and a short description of the issue to Support@Chrodoro.com, and we’ll resolve it promptly—either with a free replacement or a full refund.
Yes! We offer a 30-day return window after delivery.
To qualify:
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Item must be unused, in original condition, with all tags and packaging intact.
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Returns must be initiated through our customer support team.
Yes. Please contact us first at Support@Chrodoro.com or via the Contact Us page with:
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Your order number
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The reason for return
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Whether you prefer a refund or an exchange
We’ll reply within 24 hours with the return instructions and shipping address.
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If the item is damaged, defective, or incorrect, we cover all return shipping costs.
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If you're returning the item due to a change of mind (e.g., wrong color, size, or style), return shipping is your responsibility.
Once we receive your returned item and inspect it, we’ll send your replacement within 48 hours and share a new tracking number.
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Refunds are processed within 3 business days of receiving and inspecting your return.
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It may take 3–7 business days for the refund to appear on your original payment method, depending on your bank or card issuer.
We strive to minimize duties, but in rare cases, import taxes may apply depending on your country’s policies. Any such charges are the responsibility of the buyer.
Yes! You can add a gift note at checkout. For gift wrapping, please contact us prior to ordering to confirm availability.
General
Absolutely! We’re always open to expanding our network of trusted retail partners. If you’re interested in selling Chrodoro flip clocks, please visit our Become a Reseller page. Our team will be happy to guide you through the process and answer any questions.
It’s easy to get started. Simply visit our Become a Reseller page for more details. You can also contact us directly if you’d like personalized assistance. We look forward to partnering with you!
